KISL has a customer focused Quality
Assurance System in place accordance with ISO
9001:2000.
The Quality Policy of the Organization Focuses on :-
• Customer First Policy -
Increases the quality of interaction with the customers • Quality -
Ensures Quality of Deliverables. • Culture -
An attitude that assures customer focused services • Timeliness -
Ensures compatibility with customers’ plans • Growth -
Establishes the possibility to serve the customers in more ways
Our Quality Assurance Mechanism has three areas of focus
• Customer Requirements
Covers the queries, feedback, complaints and requests from the customers’ and reflects in the communication submitted to them in pre-sales,
sales and post sales activities.
•
Project Quality Assurance
This mechanism ensures the quality and timeliness in delivery of the project work. Proper Documentation and Communication ensures a quick learning
curve towards customer procedures and quality requirements.
• Post Delivery Quality Assurance
This ensures that valuable feedback of the client is incorporated in the system. This helps Kalyani Infotech Solutions in continual improvement in its endeavor to sustain world-class quality.
