For us, quality comes first. We work with a plan. Our processes begin with an in-depth knowledge of the client’s problems and the other required stimuli. This insistence on a holistic understanding makes us well-placed to deliver the best. Our quality pyramid consists of the Top Management, Project Teams and Quality Assurance Team to achieve a high standard of quality and deliverance without compromising on deadlines. Our Focus towards Continual Service Improvement is to continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.
Strategy to improve service quality
Internal and external research
What do customers really want from service & create value
Listening to what customers and employees feel about performance
Improve the technical service quality as well as functional service quality
Evaluation of performance
Action
Monitoring
Improving
Motivation
Internal performance analysis
Customer satisfaction analysis
Quality Policy
Kalyani InfoTech Solutions Limited is committed to Total Customer Satisfaction we shall strive to: Respond to the market dynamics, customer expectations by continuously improving our services Ensure that technology, manpower and infrastructure is on par with the highest standards in order to meet the ever-changing demands of the customers Continually comply with the requirements of ISO 9001:2000 This policy reflects our dedication to value-added continual improvement.
Independently Certified
ISO 9001:2000 by DNV
ISO 27001:2005 by BSI for Our services at Bharat Forge Ltd.
Kalyani Infotech Solutionsis committed to total customer satisfaction.
We shall strive to:
Respond to the market dynamics, customer expectations by continuously improving our services
Ensure that technology, manpower and infrastructure is on par with the highest standards in order to meet the ever-changing demands of the customers.
Continually comply with the requirements of ISO 9001:2000.
9001 KISL ETS 9001 KISL ITS
Strategy to improve service quality
Internal and external research
What do customers really want from service & create value
Listening to what customers and employees feel about performance
Improve the technical service quality as well as functional service quality
Evaluation of performance
Action
Monitoring
Improving
Motivation
Internal performance analysis
Customer satisfaction analysis
Quality Policy
Kalyani InfoTech Solutions Limited is committed to Total Customer Satisfaction we shall strive to: Respond to the market dynamics, customer expectations by continuously improving our services Ensure that technology, manpower and infrastructure is on par with the highest standards in order to meet the ever-changing demands of the customers Continually comply with the requirements of ISO 9001:2000 This policy reflects our dedication to value-added continual improvement.
Independently Certified
ISO 9001:2000 by DNV
ISO 27001:2005 by BSI for Our services at Bharat Forge Ltd.
Kalyani Infotech Solutionsis committed to total customer satisfaction.
We shall strive to:
Respond to the market dynamics, customer expectations by continuously improving our services
Ensure that technology, manpower and infrastructure is on par with the highest standards in order to meet the ever-changing demands of the customers.
Continually comply with the requirements of ISO 9001:2000.
9001 KISL ETS 9001 KISL ITS
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